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What isn’t covered by the warranty?
Purchases from Lazada
Purchases from unauthorized resellers
Improperly operated devices
Lost or stolen products
Purchases made over 36 months ago (unless otherwise stated)
Non-quality-related issues (after 30 days of purchase)
When does the warranty begin?
It begins the day you place your order.
How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at email@example.com
What is a valid proof of purchase?
An Amazon order number for a purchase made through Lamicall.
A dated sales receipt from an authorized Lamicall Reseller that shows a description of the product along with its price
What if I don’t have any proof of purchase?
If you made your purchase through Lamicall Direct, we might be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized Lamicall Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
For more information, please contact us at firstname.lastname@example.org.
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