FAQ
If you can’t find answers to your questions, feel free to
contact us
1
What isn’t covered by the warranty?
- Purchases from Lazada
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 36 months ago (unless otherwise stated)
- Non-quality-related issues (after 30 days of purchase)
- Free products
2
When does the warranty begin?
- It begins the day you place your order.
3
How do I claim the warranty?
- Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
- If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service@lamicall.com
4
What is a valid proof of purchase?
- An Amazon order number for a purchase made through Lamicall.
A dated sales receipt from an authorized Lamicall Reseller that shows a description of the product along with its price
5
What if I don’t have any proof of purchase?
- If you made your purchase through Lamicall Direct, we might be able to locate your order using your email address, name or shipping address.
- If you made your purchase through an authorized Lamicall Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.
- If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6
Will the warranty be renewed if my product is replaced?
- The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
- For more information, please contact us at service@lamicall.com.
