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FAQ

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1
What isn’t covered by the warranty?
  • Purchases from Lazada
  • Purchases from unauthorized resellers
  • Improperly operated devices
  • Lost or stolen products
  • Purchases made over 36 months ago (unless otherwise stated)
  • Non-quality-related issues (after 30 days of purchase)
  • Free products
2
When does the warranty begin?
  • It begins the day you place your order.
3
How do I claim the warranty?
  • Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
  • If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at service@lamicall.com
4
What is a valid proof of purchase?
  • An Amazon order number for a purchase made through Lamicall.
    A dated sales receipt from an authorized Lamicall Reseller that shows a description of the product along with its price
5
What if I don’t have any proof of purchase?
  • If you made your purchase through Lamicall Direct, we might be able to locate your order using your email address, name or shipping address.
  • If you made your purchase through an authorized Lamicall Reseller, you might contact the Reseller to see if they can provide a copy of your receipt.
  • If the product was a gift, you might ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
6
Will the warranty be renewed if my product is replaced?
  • The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.
  • For more information, please contact us at service@lamicall.com.
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